Operations Associate - Warehouse [Australia]

Permanent employee, Full-time · Australia

What you'll focus on

Daily monitoring of warehouse performance:
Inbound Completion
Order Fulfillment
Outbound/ Handover to Last Mile Partners
Return to Sender (RTS)
Order Cancellation
Ticket resolution
Ensuring that the quality of all services provided meet LOCAD Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) by:
- Creating daily backlog reporting
- Creating & sending weekly, monthly, and quarterly performance reports to carriers with deep dive on specific locations affected
- Day to Day Performance escalations / coordination via carrier chat groups to expedite urgent action
Conduct Root Cause Analysis (RCA) to fully understand arising problems throughout the warehouse management and propose solutions and improvement opportunities.
Responding to internal/ external inquiries by coordinating with Warehouse partners and Internal Business Units
Meeting / exceeding ticket resolution SLAs to fully meet customer expectations
Tracking and fixing shipping errors in the system
Coordinating with carriers on warehouse schedules and vice versa
Making special shipping arrangements as necessary.

What you bring

Degree in business, management, logistics or a related field preferred.
Strong working knowledge of warehouse operations and management.
Time management skills and the ability to delegate.
Excellent leadership and organizational skills.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and data entry software.
Problem-solving skills.

What you'll get

Annual performance bonus.
25 days PTO
HMO
MacBook
Annual learning and development budget

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.