Customer Success Representative (Philippines)

Permanent employee, Full-time · Philippines

About Locad

LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.

We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia. 

This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support

What you'll focus on

As a Customer Service Representative, you will bring a true passion for solving customer issues and providing the highest level of customer care. 

LOCADS customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives. 

  •  Provide 1st level support to Locads customers through our internal ticketing system.

  • You will resolve customer concerns and immediately raise critical incidents to the appropriate person. 

  • Support the Customer Success team with the day to day support of our customers.

What you bring
  • Customer service experience.

  • You can work independently 

  • You’re efficient and highly organized 

  • Demonstrated the ability to handle tasks efficiently without compromise to quality

  • Excellent communication skills, both written and verbal.

  • A professional, problem solving attitude.

  • Customer focussed attitude, willing to go the extra mile.

  • You’re comfortable with dealing with multiple tickets and requests.

What you'll get
  • Annual Bonus.

  • 25 days leave.

  • Health Insurance.

  • Generous equipment allowance.

we believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Thank you for your interest in Locad, we look forward to receiving your application.

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