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Customer Success Associate

Permanent employee, Full-time · PH / SG / MY / TH / VN / CN / ID / AT / REMOTE

About Locad

LOCAD is a cloud logistics network, providing SCaaS (Supply Chain as a Service) to e-Commerce entrepreneurs and enterprises. With our integrated technology, international warehouse network, and dedicated team of logistic experts, we build a more sustainable future for e-Commerce businesses.

We are an early stage start-up, founded by entrepreneurs from the e-commerce, logistics and supply chain industries. Our mission is to democratize the supply chain for all and support the rapid and exciting expansion of e-commerce across Southeast Asia.

This role is part of the Operations team, which is a collection of brilliant individuals from all areas of eCommerce, logistics and supply chain. They build our network, manage fulfilment, refine processes and provide ongoing customer success support.
What you'll focus on

As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience. 

Locad’s customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.  

  • Working within our Operations department, you support the Customer Success team with the day to day support of our customers.

  • You’ll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.

  • Provide meaningful customer support by listening and understanding customer issues. 

  • Work closely to build relationships with customers that provide long lasting solutions. 

  • This role will report to a Customer Success Manager.

What you bring
  • You have an understanding of Supply Chain, Logistics or eCommerce. 

  • You have experience in a customer success or vendor management role, ideally within a similar sector. If not, you have the drive and passion to learn.

  • You’re comfortable with discussing issues that can vary from performance to technical.

  • You are a confident communicator that can listen, understand and provide solutions.

  • You’re comfortable with dealing with multiple tickets and requests.

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.  

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

  • The opportunity to progress through the roles within Customer Success, building towards Customer Success Management.

  • Annual Bonus

  • 25 days leave.

  • Health Insurance.

  • Generous equipment allowance.

  • Fully remote and flexible working.

  • Annual L&D support.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Vacancies 
Thank you for your interest in Locad, we look forward to receiving your application.

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