Operations Associate [Cabuyao City]

Permanent employee, Full-time · Philippines (PH) - Metro Manila

What you'll focus on

Support Daily Warehouse Operations:
Assist in the execution of all ground activities across the warehouse, including receiving, put-away, picking, packing, dispatching, and returns. Follow instructions and guidance from the Operations Supervisor to ensure smooth workflow and accurate processing.
Inbound and Outbound Process Execution & Improvement:
Oversee Advanced Shipping Notice (ASN) approvals to ensure on-time processing. Support outbound operations such as order picking, quality control, packing, and dispatching to ensure timely and accurate order fulfillment. Proactively identify and recommend process improvements for both inbound and outbound activities to enhance efficiency, accuracy, and overall productivity.
Returns and Quarantine Management:
Maintain accurate and complete trackers for returns and quarantined items. Regularly verify records and escalate critical issues, such as approaching quarantine capacity, to the Supervisor.
Compliance and Standards Enforcement:
Enforce Standard Operating Procedures (SOPs) and operational standards across all warehouse activities..
Data Collection and Performance Monitoring:
Collect and analyze operational data as directed. Monitor assigned KPIs and shift productivity, and assist in reporting performance gaps and corrective actions to the Supervisor.
Troubleshooting and Root Cause Analysis (RCA):
Identify, investigate, and troubleshoot operational issues as they arise. Participate in root cause analysis to determine underlying problems and recommend solutions, escalating complex issues to the Supervisor as needed.
Collaboration and Communication:
Work effectively with warehouse team members and coordinate with other departments (Central Operations, Tech) to share data, feedback, and support operational requirements.

What you bring

Experience:

1–2 years in warehouse operations (inbound, outbound, inventory).
Prior experience as a Team Leader or Junior Supervisor (preferably in e-commerce operations).

Education:

Bachelor’s degree in Industrial Engineering, Management, Supply Chain Management, or a related field.

Technical & Soft Skills:

Strong data gathering and analysis skills.
Excellent communication (written and verbal) and presentation skills.
Familiarity with Warehouse Management Systems (WMS) such as Logiwa.
Proficient with Google Workspace (Docs, Sheets, Slides, Gmail, etc.), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.), and communication tools (Slack, Viber).

Tools You’ll Use:

Google Workspace
Microsoft Office Suite
Slack / Viber
Logiwa Warehouse Management System
Partner Hub

What you'll get

This role is a great stepping stone for professionals aiming to become an Operations Supervisor. You will:

Identify and recommend process improvements.
Solve operational challenges by monitoring and resolving problematic or aged orders.
Drive performance improvements through data-driven decision-making.

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee is given flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
MacBook/Windows based Laptop
Annual L&D support.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.