Warehouse Operation Analyst [Indonesia]

Indonesia (ID) - Jakarta

Full-time

Permanent employee

What you'll focus on

Warehouse Performance & Operations Control (60%)

Monitor and analyze daily warehouse performance across receiving, putaway, picking, packing, dispatch, returns, and inventory accuracy using Logiwa WMS.
Ensure data integrity within Logiwa, including transaction accuracy, stock reconciliation, bin management, and troubleshooting system discrepancies.
Track and report operational KPIs such as order accuracy, SLA adherence, productivity rate, inventory variance, and turnaround time via Metabase dashboards.
Build, maintain, and optimize warehouse performance dashboards in Metabase to provide real-time operational visibility.
Identify operational bottlenecks through data analysis and propose structured, data-driven improvement initiatives.
Conduct root cause analysis for operational deviations (e.g., SLA misses, inventory discrepancies, mis-picks).
Support cost efficiency initiatives by analyzing labor productivity, space utilization, and process cycle times.

Stakeholder & Performance Support (40%)

Collaborate closely with Warehouse Supervisors and Customer Success teams to ensure SLA performance is consistently met.
Analyze brand-level performance metrics (fulfillment accuracy, aging orders, return rates) and provide actionable insights.
Investigate operational-related escalations and provide structured reports supported by Logiwa system data.
Prepare weekly and monthly performance summaries using Metabase and Excel for management review.
Support cross-functional coordination with transportation, finance (invoicing validation), and regional teams to ensure operational alignment.

What you bring

Experience & Knowledge

2–4 years of experience in warehouse operations, supply chain analytics, or logistics environments.
Hands-on experience with Logiwa WMS (or similar WMS platforms) including reporting and transaction monitoring.
Experience building or maintaining dashboards in Metabase (or similar BI tools such as Looker, Power BI, Tableau).
Strong understanding of warehouse workflows, inventory control, and fulfillment operations.
Familiar with continuous improvement frameworks (Lean, 5S, PDCA, Root Cause Analysis).
Strong data manipulation skills in Excel / Google Sheets (pivot tables, lookup functions, basic formulas).

Education

Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business, or related field.
Certification in Supply Chain, Data Analytics, or Warehouse Operations is a plus.

Skills

Strong analytical and data interpretation capability.
High attention to detail and accuracy in system monitoring.
Ability to translate raw operational data into structured insights and recommendations.
Strong communication skills in English and Bahasa Indonesia.
Comfortable working in a fast-paced warehouse environment with hands-on operational exposure.
Ownership mindset with strong accountability and follow-through.

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space. We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you.

About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.