Operation Excellence & Customer Success [Indonesia]

Permanent employee, Full-time · Indonesia (ID) - Jakarta

What you'll focus on

Operations Management & Excellence (50%)

Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.
Coordinate with transportation providers to ensure timely deliveries.
Implement cost-saving and operational improvement initiatives in coordination with the Operations Supervisor.
Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.
Support onboarding and training programs for warehouse staff on new processes and safety standards.
Generate daily and weekly reports on warehouse performance metrics.

Customer Success (50%)

Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.
Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.
Proactively identify and address recurring service issues through cross-functional collaboration.
Advocate for the customer in operational discussions to ensure a best-in-class brand experience.

What you bring

Experience & Knowledge

2–3 years of experience in operations or customer-facing roles within logistics, supply chain, or e-commerce industries.
Solid understanding of warehouse processes and systems (e.g., WMS).
Familiar with logistics operations, transportation planning, and supply chain coordination.
Hands-on experience in customer success, account management, or support roles.
Knowledge of SOP documentation and continuous improvement tools (Lean, 5S, etc.).

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related fields.
Certifications in warehouse/logistics operations are a plus.

Skills

Strong leadership and team coordination skills.
Effective problem-solving and decision-making capabilities.
Excellent verbal and written communication skills in both English and Bahasa Indonesia.
Ability to multitask in a fast-paced, warehouse-focused environment.

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.