What you'll focus on
Operations Management & Excellence (50%)
Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.
Coordinate with transportation providers to ensure timely deliveries.
Implement cost-saving and operational improvement initiatives in coordination with the Operations Supervisor.
Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.
Support onboarding and training programs for warehouse staff on new processes and safety standards.
Generate daily and weekly reports on warehouse performance metrics.
Customer Success (50%)
Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.
Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.
Proactively identify and address recurring service issues through cross-functional collaboration.
Advocate for the customer in operational discussions to ensure a best-in-class brand experience.