Data Management: Maintain files and trackers for accurate records.
Performance Reporting: Compile weekly performance updates from Metabase for service metrics analysis.
Process Documentation: Document Customer Success processes to improve team efficiency.
Courier Status Assistance: Track courier parcels with Locad and partner carriers, ensuring timely updates and resolutions.
Internal Follow-Ups: Support internal follow-ups to ensure task and project progress.
Has strong proficiency in Microsoft Excel for data management and reporting
Has excellent English proficiency and communication skills
Has effective time management abilities to prioritize tasks and meet deadlines
Is detail-oriented with a focus on accuracy and quality of work
Has the ability to work collaboratively in a team-oriented environment
Hands-on experience and mentorship in customer success and operations
Learning and development in a diverse team and dynamic environment
Opportunities to contribute meaningfully to the success of the business
Generous allowance
Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.
Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.
Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.
Locad. All Systems Go.