Associate Manager - Operations Excellence [Philippines]

Permanent employee, Full-time · Philippines (PH) - Metro Manila

What you'll focus on

Process Optimization & Documentation

Manage continuous improvement projects striving to improve operational North Star KPIs such as, but not limited to FHR, PC1$, manpower productivity
Maintain documentation control by consolidating operating plans into a central database via the Change Request Form (CRF) process.
Review, update, and create Standard Operating Procedures (SOPs) to improve operational efficiency.

Service & Compliance

Support initiatives focused on service improvement through detailed process documentation.
Assist Customer Service and Commercial teams in ensuring operational compliance for third-party or client audits, such as ISO audits.

Feature Rollouts & Cross-Functional Liaison

Act as a key liaison between technology and product teams to ensure seamless coordination for new feature rollouts and process changes.
Gather requirements from operational, product, and technical stakeholders, ensuring alignment and clarity throughout the planning, execution, and monitoring phases.
Oversee and support the end-to-end implementation of new features and systems, proactively addressing gaps and ensuring timely delivery.
Facilitate feedback loops between end-users, tech, and product teams, driving continuous refinement and adoption of new solutions.

Training & Knowledge Transfer

Develop and maintain a central knowledge base for warehouse troubleshooting.
Create training materials and independently conduct training sessions for warehouse personnel.
Provide coaching and mentoring to country teams during process rollouts.

What you bring

Experience: Minimum of 4 years of experience in e-commerce warehouse operations, with at least 2 years in a continuous improvement role within a B2C supply chain or e-commerce warehousing environment.
Education: Bachelor’s degree in Engineering (Industrial Engineering preferred).
Technical Skills: Proficiency in process mapping (BPMN method), technical drawing tools (Draw.io, CAD), and data governance.
Certifications (Preferred): Project Management and/or Lean Six Sigma.
Soft Skills: Strong problem-solving, analytical thinking, teaching & mentoring mindset, and excellent English & Filipino communication skills.
Flexibility: Willing to visit and engage with Locad warehouses.

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.