Customer Success Executive [Malaysia]

Permanent employee, Full-time · Malaysia

What you'll focus on

Be a customer advocate, providing exceptional support through active listening and resolving inquiries.
Collaborate closely with customers to understand their needs, identify challenges, and develop long-term solutions to foster strong relationships.
Partner with internal stakeholders across Operations to identify areas for automation and process improvement to enhance the customer experience.
Implement best practices and automation initiatives to optimize customer success workflows.
Assist the Customer Success team with day-to-day tasks to ensure smooth customer onboarding and ongoing support.

What you bring

Experience in a customer service, representative, or executive role.
A passion for driving customer satisfaction and retention.
A strong desire to understand client needs and implement solutions for successful product adoption.
Excellent communication skills, with the ability to build rapport and collaborate effectively with a diverse group of stakeholders.
Experience working in a cross-functional environment.

What you'll get

Annual performance bonus.
25 days PTO
HMO
MacBook
Annual learning and development budget.
Hybrid set-up.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.