Warehouse Escalation Specialist [Philippines]

Permanent employee, Full-time · Philippines

What you'll focus on

Monitor daily incoming inquiries from internal and external stakeholders covering the Locad Ticketing System
Solve incoming inquiries within the Service Level Agreement in coordination with Locad Operations Executives and WH staff
Follow the Locad guides to solve inquiries across various contact reasons
Coordinate closely with Account Managers to manage brand/account escalations and inquiries
Work hand-in-hand with the Central Operations teams to continuously improve guides and training to solve inquiries more efficiently

What you bring

Knowledge of Warehouse Management Systems
Knowledge in Problem problem-solving fundamentals using standard operational frameworks
Excellent Time Management
Good Exception Management
Good understanding of Operational Processes

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.