What you'll focus on
As part of our corporate structure, SM Operations Excellence is involved in multiple country operations across SEA. Providing insights and feedback across our network this role is important to share knowledge and address topics with multiple stakeholders. Auditing our process structure and improving on yesterday is one of the core strengths of this role.
Process
Service
Audit
Training and Knowledge Transfer
Process
- Improve efficiency by creating clear, consistent, and predictable procedures for warehouse operations.
- Review and update existing operating procedures as needed.
- Document new procedures into a central operating plan.
- Organize operating plans into a central database system.
- Implement programs to continuously improve the warehouse network (e.g., use Six Sigma, and onsite observation methods) to enhance client value and increase partner profitability.
Service
- Participate and Implement in our system improvement & development (e.g., service design documents, artificial intelligence job optimization) by leading implementation, coordinating testing, gathering data for feasibility studies, and documenting processes with our internal departments.
- Develop a comprehensive improvement plan to continually enhance Locad’s service offerings, performance, and quality. Plan and work with our service partners to implement changes.
Audit
- Implement auditing systems and lead the development and execution of audit frameworks. This ensures fulfilment partners adhere to and comply with processes.
- Conduct operational audits such as post-implementation reviews, on-site observations, etc.
- Assist customer service and compliance teams with responding to external audits (e.g., ISO audits).
Training and Knowledge Transfer
- Collaborate with the implementation team to coach, train, and mentor internal stakeholders and fulfilment partners on continuous improvement techniques and skills. This includes training on new processes (e.g., warehouse management system optimization, and new marketplace requirements).
- Maintain a central repository or knowledge base for troubleshooting warehouse issues.
- Build and develop teams focused on continuous improvement and process excellence.
- Project Management
- Participate in operational projects aimed at increasing efficiency and/or productivity.
- Act as a liaison between warehouse operations and project teams to ensure clear communication.