Supervisor - Operational Development

Permanent employee, Full-time · Philippines

What you'll focus on

Process

Review and revise existing SOP (as needed) and document new processes into an operating plan
Consolidate operating plans into a central database via the CRF process

Service

Participate in initiatives geared at service improvement (e.g. SDD, Logiwa AI Job Optimization) by providing ground support, coordinating the testing, data gathering for feasibility, and process documentation.

Audit

Perform operational audit e.g. post-Logiwa implementation, GEMBA walk, etc.
Assist CS and CT in operational compliance to third-party or client-initiated audits e.g. ISO audit.

Planning

As needed, support Operations in campaign planning by checking if documentation e.g. CT Link are updated

Training and Knowledge transfer

Alongside the Implementation Team, train CT and Warehouses with new processes e.g. WMS optimization, new marketplace requirements for packing, etc.
Maintain a central record or knowledgebase for warehouse issue troubleshooting

Project Management

Participate in operational projects aimed at improving efficiency and/or productivity.

What you bring

Able and willing to visit LOCAD warehouses
Can create and review operating plans
Proficient root-cause analysis (investigation/deep-dive)
Excellent communication (written and verbal, in English and Filipino)

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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Thank you for your interest in Locad, we look forward to receiving your application.