What you'll focus on
As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience. Locad’s customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.
- Working within our Operations department, you support the Customer Success team with the day to day support of our customers.
- You’ll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.
- Provide meaningful customer support by listening and understanding customer issues.
- Work closely to build relationships with customers that provide long lasting solutions.
- This role will report to a Customer Success Manager.