What you'll focus on
The Vendor Associate will be responsible for managing and nurturing relationships with partners / vendors to drive business growth and operational execution. The successful candidate will be responsible for identifying new opportunities within existing partnerships and ensuring partners are complying towards agreed SLA and/or contracts. This role will work in a cross-functional environment, partnering closely with not only the Supply team and our Fulfillment and Last Mile partners, but also different teams across the company to achieve our shared goals.
Manage and own relationships with existing partners and explore new partnership opportunities.
Work with our partners and vendors in LOCAD operating markets to execute flawlessly on providing best-in-class fulfillment and shipping services to our customers.
Be the subject matter expert relating to our partner supply capabilities for the commercial team.
Perform business reviews weekly/monthly/quarterly with our partners as part of tracking and reporting on key metrics and success factors for partnerships.
Ensure partners operate with a high level of integrity and complying to SLAs and agreed SOPs and/or contracts.
Work with partners to plan sufficient resources and capacity necessary to support LOCAD’s rapid growth.
Work with Supply Network Development team in sourcing, vetting, and onboarding new fulfillment and shipping partners when needed.
Work with Ops Control Tower and Customer Service in troubleshooting issues and escalations on orders operated by assigned LOCAD Partners.
Identify potential risks of the partnerships and develop contingency plans to mitigate them.
Collaborate with cross-functional teams including sales, CS, finance, legal, sales, and tech to ensure alignment and effective execution of partnership plans.